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If he told me his name, I did not understand it.
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If you are at all interested, I am in Conn and the call took place on 2/11/13 around 3:45pm eastern time. I have NEVER lodged a complaint like this before, but I have never been so frustrated! the beginning of the phone call, a recorded message said that the call may be recorded. Also, I lost count as to how many times he asked me my social security # which I would only give him the last 4 digits. I do not know if there was a language barrier or not, but he would ask me a question, such as my phone #, and there would be a long pause and then another qustion, another long pause, etc.
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Today, I received another call from Mason, Ohio regarding the same scenario, but this time, your customer service rep had no clue as to how to do his job. When I received the new bill, I realized what I had done and promptly reset the payment(in full)to be made 2 days prior to the due date in February.I received a call last week regarding my missed payment, I explained what I had done and that payment is scheduled. In January, I made an error in setting up my Macy’s credit card payment online, therefore a payment was missed. I have been a Macy’s customer for many years and I hope that you will do everything possible to solve this issue. It is a pricey bracelet 65$ so I was expecting it to be of high quality unfortunately it wasn’t the case. However I will be back in 4 weeks time, could you please tell me what is the best solution? I do not live in the US so therefore I am unable to go back and return it. The bracelet literally broke on my wrist after 10 minutes of wearing it !
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I am writing to you regarding a very poor quality Mickael rose gold bracelet that I bought from your Glendale Macy’s store 3 days ago ( please see attached e-receipt and picture). She then attempted to place us on hold again and disconnected the call.
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We were placed on hold for two minutes before the agent picked up and told us she was still looking. We asked the agent for the phone number for the Macy’s credit card. There were no options for general customer service, but we eventually managed to sort through the button pushing to reach an agent after more than three minutes. The customer is given no time to press a button before the next option is read. We were not able to bypass the system by pressing 0 and the automated voice spoke very quickly. We called Macy’s customer service to test the call center system. If you don’t have an order number it looks like you’ll have to contact customer service for help. Simply fill out the contact form with your order number and submit the form. A company like Macy’s should not hide the customer service contact form where customers cannot access it quickly and easily. We were unable to navigate the customer service page to find the contact us form, but we eventually managed to find it using a search engine. You can contact customer service using the information provided for both in store and online purchases. You can register for an account, but that new account cannot be linked with your physical purchase.
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Customers who’ve placed orders online should have access to the My Account portion of the site, but offline customers will not. The official site for Macys is located at. We don’t know if the customer service department is trying to hide the address or if so few customers use the address that it is not really worth a more predominant space. This is the first time we’ve found the address placed at the bottom of the page like this. Mailing AddressĪt the very bottom of the page there is a small line of words – that is the customer service mailing address. If you’d rather not wait on hold you can enter your phone number on the Customer Service page by simply clicking the Click to Call link. You can also call on Saturday from 9 A.M. The customer service call center is open from 9 A.M. The Contact Us and Customer Service pages provide links for various questions or concerns, but no phone numbers are openly listed. Click here to leave a comment about your customer service experience.įinding a phone number for Macy’s customer service was a bit more difficult that we’d expected. Macy’s stores tend to be located in malls or as the cornerstone store in a shopping center. There is a Macy’s store in almost every state in the US and the District of Columbia, but that doesn’t mean there is a store near you. Macy’s also owns Bloomingdale’s so the two websites are nearly identical and the customer services lines may be routed to the same call center. Macy’s is a high-end retailer available online and in stores.